RFRepair — Telecom Equipment Repair

What we repair

Services

We service all makes and models of WISP and telecom equipment, with deep specialization in the brands most commonly deployed in the field.

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Wireless Radios

Point-to-point and point-to-multipoint radios across all frequency bands. All makes and models accepted.

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Managed Switches

Full diagnostic and component-level repair of managed and PoE switches used in WISP deployments.

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Routers & Gateways

Telecom-grade routers and edge gateways. Board-level repair where applicable.

Specialization

While we accept all brands, our deepest expertise is in:

Ubiquiti Cambium Networks Netonix MikroTik All makes accepted

How it works

Mail-In Process

All repairs are handled by mail. We provide prepaid shipping labels and packaging guidance to make the process straightforward regardless of your location.

Contact Us Describe your equipment and the issue. We'll confirm we can help and provide a shipping label.

Ship Your Equipment We provide prepaid labels and teardown/packaging guides where needed. Ship from anywhere.

Diagnosis & Quote We perform a full diagnostic and provide a repair quote before any work begins. No surprises.

Repair & Return Approved repairs are completed and the equipment is shipped back. All repairs carry a 2-year warranty.

Legal

Policies

Repair & Returns Policy

All repair quotes are provided in advance and require explicit client approval before work begins. Clients are never charged for repairs they have not approved.

All completed repairs carry a 2-year warranty covering the specific fault repaired. This warranty covers parts and labour for the same failure mode. It does not cover new faults, physical damage, lightning damage, or damage caused by incorrect installation after return.

If a repair fails within the warranty period, return shipping is covered by RFRepair and the repair will be redone at no charge.

Devices that are assessed and deemed uneconomical to repair (BER — Beyond Economical Repair) will be returned to the client. A diagnostic fee may apply in such cases; this fee will be disclosed before the device is shipped to us.

Refunds on completed repairs are not available once work has been performed and approved. If you are dissatisfied with a repair outcome, contact us and we will work to resolve the issue under warranty.

Privacy Policy

RFRepair collects only the information necessary to provide repair services. This includes your name, contact information, shipping address, and details about the equipment being repaired.

We do not sell or share your personal information with third parties except as required to fulfil your repair (e.g. shipping carriers).
Payment information is handled by our payment processor and is never stored on our systems.
We may retain records of completed repairs for warranty and service history purposes.
You may request deletion of your personal data at any time by contacting us at repairs@rfrepair.com.
We comply with applicable Canadian privacy legislation including PIPEDA.

For any privacy-related questions or requests, contact: repairs@rfrepair.com

Terms of Service

By submitting equipment to RFRepair for service, you agree to the following:

You are the owner of the equipment or are authorized to authorize repairs on it.
All repairs are quoted prior to commencement. Work will not begin without your approval.
RFRepair is not liable for pre-existing conditions, data loss, or consequential damages.
Unclaimed equipment not retrieved within 90 days of repair completion may be considered abandoned.
These terms are governed by the laws of Canada.

For questions regarding these terms, contact: repairs@rfrepair.com